Returns & Exchanges
At Journey, we want you to love every piece you wear, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure original tags are attached and the garments are in their original condition to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging and include the packing slip provided in your digital return confirmation.
Ship Your Return
Attach the prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing